Q. What am I paying for when I book an event?

A. Great question! You are paying for all coffee/non-coffee products, customized and homemade syrups, drive expenses, prep and set up, barista fees, and the New Heart Coffee Co experience.

Q. What type of events do you serve?

A. Our Artisan Coffee and Espresso Bar serves any type of event. Weddings, Corporate, Schools and Universities, Churches, Private and any other event where we can delight your guests with gourmet coffees and quality service.

Q. How do I book New Heart Coffee Co for my event?

A. You can easily book our services by filling out our online booking form on our website or by contacting us directly via phone or email. We will be happy to provide you with a quote and answer and questions you may have.

Q. Can New Heart Coffee Co customize their menu for my event?

A. Yes, we can customize our menu to fit your specific event needs. We understand that every event is unique and we are happy to work with you to create a customized menu that fits your preferences and budget.

Q. What power and space requirements do you have?

A. We can fit almost anywhere, but we do need at least a 6’ by 5’ space for room for the cart and barista(s). Our setup requires (1) dedicated 120v/15-amp circuit.

Q. Do you need power?

A. No, if a power point is not available we can bring one of our own power inverters to generate our own electricity. Please note this comes at an additional cost and must be booked prior.

Q. What are your payment terms?

A. We require a 50% deposit to secure the booking. The remaining 50% is required 24hrs before your event.

Q. What is your cancellation policy?

A. If you booked your event as an ‘outdoor event’ (as annotated on your invoice), and your booking is subject to weather requirements you may change the venue or date up to 24 hours prior at no additional cost. In all other cases event cancellation results in the forfeiting of the deposit. 

Q. How much time does it take you to set up?

A. We need roughly one hour before and after your event. This will ensure that our gear can get settled in and come up to temperature. No, you are not charged for these hours of setup, just hours of actual service requested.

Q. Does New Heart Coffee Co provide all the necessary equipment for the event?

A. Yes, we provide all the necessary equipment including cups, lids, carriers, napkins, etc. so you don’t have to worry about anything!

Q. How far in advance do I need to book an event?

A. We recommend booking us as soon as possible to ensure availability. However, we can often accommodate last-minute requests so don’t hesitate to contact us even if your event is coming up soon.

Q. Do you offer alternative milks?

A. Yes! We offer whole, almond and oat milk to meet all of your dietary restrictions.

Q. What’s included on your menu?

A. All espresso bar menus include espresso, lattes, chai and our signature drinks. Non-coffee options such as Chai Lattes, Hot Chocolate and Matcha. All drinks come hot or iced with your choice of milk.